Why Zoom or Skype is not the Right Telemedicine Software for Your Clinic

Zoom or Skype is not the right software for telemedicine. Yes, you read that right. If your clinic is taking the help phentermine of popular video calling platforms to conduct telehealth visits, you should stop it right away. Why, you ask? Well, we’ve got four reasons why. 

With the outbreak of COVID-19, Zoom calls became an inseparable part of our daily life. Virtual calling did a fantastic job helping people stay connected in those hard times. Apps like Zoom and Skype’s easy-to-use interface makes them ideal for video conferencing, online events, webinars, and group calls. But, when it comes to telehealth, both have several limitations.

Telemedicine services need a comprehensive, full-featured system to cover every stage of patients’ digital care

experience. If you are exploring the right platform for conducting telemedicine rounds, you have come to the right place. But first, find out why Zoom and Skype aren’t the right telemedicine software for your medical practices.

Why Popular Video Calling Platforms aren’t Reliable Options

Although many doctors and clinics still use Zoom or Skype as the medium of telemedicine interviews, these popular platforms are rigged with issues. Let’s explore.

Leaked Meeting Recordings

Thousands of Zoom videos can be found online in Amazon Web Services or cloud storage without any encryption or password protection. Nearly 15,000 zoom recordings were leaked online, and several of these recordings had confidential information like medical appointments, business calls and educational classes. 

Since Zoom gives users the freedom to save recordings on any cloud storage, the data can be easily accessed by miscreants. If the users don’t do password protection, the data can fall into the wrong hands. 

Zoom Accounts can be Easily Hacked

From 10 million active users in December 2019 to 300 million users in April 2020 – as people’s dependency on Zoom skyrocketed, so did their concerns regarding the app’s inadequate security and privacy. It was reported that a feature called ‘Company Directory’ was the root cause of data leakage. 

Many users have also reported that random people were added to their personal contact list, thus exposing their private emails. So, with apps like Skype and Zoom, there’s always a possibility of medical files, images and patient profiles being compromised.

Uninvited guests

As Zoom gained popularity, another problem that surfaced was “Zoom bombing”. Hackers getting access to Zoom calls and joining the session to disturb the participants by showing inappropriate/ offensive images became a common occurrence. A physician-patient communication of a serious nature cannot afford such disruptions. This is where SoftClinic GenX can come to your rescue.

No Customized Feature for Telemedicine

A doctor requires special tools for creating legal agreements or intake forms. Pre-visit triage and automated feedback forms for patients are equally necessary for healthcare providers to get the complete picture of every patient’s health and better the quality of telemedicine services in the future.

So, even if Skype, Zoom and other similar apps are free and convenient to use, they take no responsibility for leaked information. Healthcare organizations are legally liable to keep patients’ information private. But telemedicine software such as SoftClinic GenX can eliminate such troubles and simplify the lives of medical practitioners and patients.

How to Choose Your Optimal Telemedicine Software?

When offering remote healthcare facilities, the well-being and security of patients must top the priority list. These are some of the qualities that you should look for in any clinic management software:

  • HIPAA Compliance– Leakage of protected health information (PHI) will not just risk the reputation of your clinic but also the patient’s safety. So, the telemedicine platform you select needs to be HIPAA-compliant, meaning encrypted and protected data. This explains why you can’t depend on insecure communication platforms like Zoom or Skype.
  • Customer Support- You should also make sure that the telemedicine software has responsive and prompt customer support to assist patients when required and quickly address disruptions.
  • Easy to Use- While choosing healthcare management software, you should also keep in mind that the aim is to ease the patient’s experience, not complicate or confuse the patient. So, the telemedicine platform has to be intuitive, easy and quick to install.
  • Saves Time- With SoftClinic GenX, you can bid adieu to wait in queue and traveling long distances for proper health care.

Why You Should Shift From Zoom to SoftClinic GenX for Conducting Telemedicine

With two decades of experience and thousands of satisfied patients and doctors benefiting from it, SoftClinic GenX is a digital health platform launched by JVS Technologies Pvt. Ltd. It offers a wide range of facilities like ePrescription, patient relationship manager, waste management, patient portal, patient registration and appointment scheduling, patient billing, procedure scheduling, ambulance booking, blood bank and so on.

  • Every patient’s one-stop destination for healthcare facilities, SoftClinic GenX is powered by Machine Learning and Artificial Intelligence.
  • SoftClinic GenX is extremely easy to use and navigate, making it patient-friendly.
  • SoftClinic GenX leaves no room for trust deficit between physicians and patients as it offers absolute transparency in terms of health reports and consultation/ treatment costs.
  •  It is completely secure with data encryption, making it the best telemedicine software.

Summing Up

We may conclude by saying that Skype and Zoom are amazing video calling apps, but when it comes to providing healthcare services – your patients deserve more. If you intend on using telemedicine in healthcare practice to offer long-term advanced virtual care to patients, it is essential to ensure the integrity and confidentiality of patient data. 

SoftClinic GenX is an advanced clinic management solution designed with the vision of bridging the gap between patients and doctors, offering refined & discreet digital healthcare solutions. It brilliantly fills the gap in the existing healthcare system by satisfying security guidelines and providing a consumer-friendly platform to patients and doctors for cutting-edge healthcare services. 

Also Read: Paperless Clinic Practices – ROI of Going Paperless vs Cost of Paper

September 9, 2022 Telemedicine ,
About Ankush Mahajan

Leave a Reply

Your email address will not be published. Required fields are marked *